Over recent months I have reported a gas leak in the street 4 times. The location has no postcode or landmarks. Despite me talking directly to an engineer while he was on site, the leak was worse than ever yesterday.
So I made a pdf using Google maps and street view. I marked the location with an arrow and gave the postcode of two nearby buildings
I phoned the emergency gas number who said they could not accept emails or photos. I said there's no point trying to describe the location as in 4 previous attempts it had proved fruitless
I hung up only for them to call back and aggressively shout that once I made the call I HAD to tell them where the leak was. I was not happy as I had tried.
I asked the gas operator guy if he had a work email account as I could send my stuff to him. He wasn't allowed to share it apparently.
Eventually I got an email after requesting where/who I could complain to. So that's where the details went.
Unbelievable!! I cannot believe I was bullied to the point of abused for trying to do my civic duty for the 5th time
I am still angry this morning grrrrrrr (but I feel better now!!)
Trying to report a gas leak
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- Messy
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Re: Trying to report a gas leak
Oh Messy, I think we all feel your pain of the "jobsworth mentality"!!
With something as potentially dangerous as gas leaks, bending those so-called rules should just come naturally as part of our human common sense brain function. Of course, that "Mr common sense" chestnut will never be resolved!
With something as potentially dangerous as gas leaks, bending those so-called rules should just come naturally as part of our human common sense brain function. Of course, that "Mr common sense" chestnut will never be resolved!
"A candle loses none of its light by lighting another candle."
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