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15 September 2005 - More Skills Needed to
Combat Manager Bullying
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A research report from the Chartered Management Institute (CMI),
published in association with UNISON and ACAS, entitled Bullying at Work:
the experience of managers, has revealed that more skills are needed by
managers to combat psychological bullying.
We generally associate bullying in the workplace as only
affecting the shop floor worker, but the research has found psychological
intimidation towards managers at all levels to be commonplace, with a lack in
skills and awareness of how to deal with the problem.
The survey consisted of questioning 512 executives in both the
public and private sectors at all management levels and found results as
follows:
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39% of all managers have been bullied in the past three years.
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Middle managers are bullied the most.
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49% of middle managers have suffered because of bullying.
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29% of directors, (almost one third) reported incidences of
being bullied.
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42% of junior managers, (two-fifths) reported incidences of
being bullied.
The report states the most common forms of bullying to be the
following:
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70% due to the misuse of power or position.
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69% were verbal insults.
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68% due to undermining by overloading or criticism.
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17% were physical intimidation or violence. However these were
found to be the least forms of bullying.
Chief Executive of the CMI, Mary Chapman said:
"Poor management is at the root of the problem since senior
staff lack the skills to prevent bullying.
"Organisations must create an open, empowering culture and develop the skills of
those who enter management positions to ensure that the potential for bullying
is minimised and that a positive, productive working environment develops."
The results of the report can be accessed from the CMI pdf file
by clicking the following:
Bullying at Work: the experience of managers
Article by Alexandra Johnston
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